Volume XXXVI • Number 6 •June  2006

A Comparative Study on Factors Influencing Housing Loan Borrowers of Public and Private Sector Banks in Uthamapalayam Taluk

Every human being aspires of his own house to live in.  After food and clothing, housing is the third most important human requirement.  On an average a person spends almost two-thirds of his life in a house which his sanctuary in his old age.  Adequate housing is therefore a fundamental need of human beings and an essential pre-requisite for physical, intellectual and mental development. Blessed are those who live in their own house and fortunate are those who have the money to buy one.  But all are not privileged to buy a house of their own.  For many such less privileged, buying a house has become possible in modern times through housing loans.

Dr.S.Hasanbanu
P.G. Research
Department of Commerce
H.K.R.H. College
Uthamapalayam, Tamil Nadu

U. Jeya Shree
M.Com(M.Phil Scholar)
Teacher, R.R.B. Ayaa Matric Hr.Sec School
Kombai, Theni District
Tamil Nadu

Analysis of Brand Preference of Soft drinks in the Global Environment

One of the most competitive markets in the world at present is the soft drink market in which crores of rupees on advertisement and other promotional activities are being spent.  It is one of the many sectors, registering steady growth over a hundred years throughout the world. In India, the soft drink industry is flourishing well with a wide range of brands comprising both popular international and national and regional branded soft drinks. In the present investigation, the impact of globalisation on brand preference of soft drinks and the factors determining the brand preference are studied.

Dr.(Mrs) S.Banumathy
Reader and Head
Department of Commerce
V.V.Vanniaperumal College for Women Virudhunagar, Tamil Nadu
 

Miss. M.Hemameena
M. Phil Scholar
 V.V.Vanniaperumal College for Women,Vidrudhunagar
Tamil Nadu

The Changing Scenario of the Consumption Pattern of Employed People

India is a developing country, but over the last decade it has witnessed a high GDP growth as well as a decline in population growth. Growth has averaged 6.2% per annum since 1994 while the population growth rate has declined from about 2.1% in the early nineties to around 1.7% during 2004. These two factors have allowed the highest increase in per capita income in the country’s history. This has had a very interesting “income” and “substitution” effects on consumer behaviour. According to official household surveys, the proportion of population below the poverty line fell from 51.3% in 1978 to 36% in 1994 and further to 26.1% in 2000. The purchasing behaviour of people is highly influenced by the changing life styles, standard of living, modernization and growing employment opportunities.  The increase in per capita income is increasing the level of consumption expenditure and equally importantly, changing the consumption basket itself. As one may expect, with households becoming wealthier they have shifted away from satisfying basic needs to non-essentials. Hence, this study is an attempt of studying the consumption pattern of fifty employed people in Kanyakumari District.

Dr.V.Darling Selvi
Department of Commerce
Women's Christian College
Nagercoil, Tamil Nadu

Perceptions about Consumer Protection Laws and the Consumer Forum: An Emperical Study of Complainant- Consumers of Gulbarga District

There are number of laws, concerning the protection of consumers, framed by the Government from time to time. Also, to see that justice is provided to the consumers Government has set up Consumer Forums in all the districts. These Forums admit consumer complaints and proceedings are carried out on the basis of the provisions of the Consumer Protection Act. Since the consumers have every right to be protected against exploitation of different forms, such defence / protection is mainly dependent on their awareness about laws enacted by the Government to protect the consumers.  Lack of awareness leads to non-filing of complaints against the traders at proper time and consequently non-redressal of the grievance of consumer.  

Dr.Shrimant F.Tangade
Sr.Scale Lecturer in Commerce
Government First Grade College 
Sadalaga, Karnataka
 

Dr.Basavaraj C.S.
Professor and Chairman
Department of PG Studies & Research
in Commerce,Gulbarga University
Gulbarga, Karnataka

Using Information Technology to Enhance Customer Service

When an organization is selling its services or products to another organization or an individual, in many cases, a competitive advantage is gained by providing superb customer service. Information technology provides an advantage to the firms as it enhances the speed of operation and customer responsiveness with reduced cost and workplace flexibility. Information Technology improves service levels, by giving access to information, and has an increased geographic and demographic market reach. Technology is getting integrated, providing wider applicability and ease of use. With rapid growth in Information and communication technology, firms failing to utilize or adopt  these technologies will be left far behind. Though the initial investments are high on the long run, the profits will offset the costs.Appropriate technology should be used by firms which  best suits their business needs, in turn  enhancing customer service, thereby creating a niche for themselves. Right from front  end operations to back end operations, the entire supply chain can benefit from the use of Information technology.                

A.Veenapani
Senior Lectuer
Department of Business Management
Sarojini Naidu Vanita Mahavidyalaya
Hyderabad

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