MEITEI, Ch.Ibohal; BALAJI, C. D. Managing Business Process Outsourcing - Opportunities & challenges. Indian Journal of Marketing, [S. l.], v. 35, n. 12, 2005. Disponível em: https://www.indianjournalofmarketing.com/index.php/ijom/article/view/34262. Acesso em: 20 jan. 2026.