APPA RAO, V.; VIJAYA SHANTHI, K. Customer Satisfaction at Eseva Centres. Indian Journal of Marketing, [S. l.], v. 37, n. 2, 2007. Disponível em: https://www.indianjournalofmarketing.com/index.php/ijom/article/view/34419. Acesso em: 20 jan. 2026.