TAMILARASAN, R. A Study on Retail Store Service Quality Dimensions in Select Retail Stores of Chennai City. Indian Journal of Marketing, [S. l.], v. 37, n. 7, 2007. Disponível em: https://www.indianjournalofmarketing.com/index.php/ijom/article/view/36436. Acesso em: 20 jan. 2026.