HUGAR, S.S.; VAZ, Nancy H. An Evaluation of Customer Orientation of Indian Public Sector Banks. Indian Journal of Marketing, [S. l.], v. 38, n. 6, 2008. Disponível em: https://www.indianjournalofmarketing.com/index.php/ijom/article/view/36819. Acesso em: 8 dec. 2025.