MISHRA, Hari Govind; MAHAJAN, Chetna. Determination of Potential for Customer Satisfaction and Dissatisfaction in Mobile Handsets Using Kano Model. Indian Journal of Marketing, [S. l.], v. 38, n. 11, 2008. Disponível em: https://www.indianjournalofmarketing.com/index.php/ijom/article/view/36869. Acesso em: 14 dec. 2025.