MALIK, Manju. A Study on Customer’s Satisfaction towards Service Quality of Organized Retail Stores in Haryana. Indian Journal of Marketing, [S. l.], v. 42, n. 2, p. 51–60, 2012. Disponível em: https://www.indianjournalofmarketing.com/index.php/ijom/article/view/37455. Acesso em: 9 oct. 2025.