Joshi, Meha, and Richa Dabas. “Exploring the Nexus Among Internet Banking Service Quality, Customer Satisfaction, Age, and Gender : A Developing Country Perspective During COVID-19”. Indian Journal of Marketing, vol. 52, no. 9, Sept. 2022, pp. 8-25, doi:10.17010/ijom/2022/v52/i9/171982.