The Pleasure and the Guilt - Impulse Purchase and Post Purchase Regret : A Study of Young Indian Consumers

Authors

  •   Kokil Jain Associate Professor & Head of Marketing, Department of Marketing, Amity International Business School, Noida, Uttar Pradesh
  •   Shalini Gautam Assistant Professor, Department of Marketing, Amity International Business School, Noida, Uttar Pradesh
  •   Diksha Pasricha Research Scholar, Department of Marketing, Amity International Business School, Noida, Uttar Pradesh

DOI:

https://doi.org/10.17010/ijom/2018/v48/i3/121984

Keywords:

Impulse Purchase

, Post Purchase Dissonance, Hedonic Shopping Gratification, Price-consciousness And Product Aesthetics

Paper Submission Date

, August 4, 2017, Paper sent back for Revision, December 7, Paper Acceptance Date, February 6, 2018

Abstract

The main purpose of this research was to study and understand the factors that influenced the impulsive purchase behaviour in young Indian consumers and also the relationship it had with post purchase dissonance. The goal of this research was to examine the effect of the external factors as well as that of internal or individual factors on impulse purchase behaviour. The external factors studied included promotional activities (sales and coupons) and visual product aesthetics. The individual factors considered in this study are gender, hedonic shopping gratification, price consciousness, and consumer spending self-control. A structured questionnaire having established scales was utilized to measure the identified antecedents. Data were collected from students of post graduate courses of a university ; 241 responses were analyzed using SPSS 21 to test the results. This research was carried out in between April and May 2017. The dimensions which emerged as defining factors affecting impulse purchase in young Indian consumers were hedonic shopping gratification, sale proneness, visual product aesthetics, price consciousness, and consumer spending self-control. The results were not able to establish any significant relationship between gender and impulse purchase and coupon proneness and impulse purchase.

Downloads

Download data is not yet available.

Downloads

Published

2018-03-01

How to Cite

Jain, K., Gautam, S., & Pasricha, D. (2018). The Pleasure and the Guilt - Impulse Purchase and Post Purchase Regret : A Study of Young Indian Consumers. Indian Journal of Marketing, 48(3), 49–63. https://doi.org/10.17010/ijom/2018/v48/i3/121984

Issue

Section

Articles

References

Arnold, M. J., & Reynolds, K. (2003). Hedonic shopping motivations. Journal of Retailing, 79 (2), 77-95. DOI: http://doi.dx.org/10.1016/S0022-4359(03)00007-1

Atulkar, S., & Kesari, B. (2016). Shopping experience of hypermarket shoppers on weekends. Indian Journal of Marketing, 46(11), 36-49. DOI: http://doi.dx.org/10.17010/ijom/2016/v46/i11/104738

Babin, B., Darden, W., & Griffin, M. (1994). Work and/or fun: Measuring hedonic and utilitarian shopping value. Journal of Consumer Research, 20 (4), 644-656. DOI: http://www.jstor.org/stable/2489765

Babin, B.J., & Attaway, J.S. (2000). Atmospheric affect as a tool for creating value and gaining share of customer. Journal of Business Research, 49 (2), 91-99.

Baiocco, R., Laghi, F., & D'Alessio, M. (2009). Decision-making style among adolescents: Relationship with sensation seeking and locus of control. Journal of Adolescence, 32 (4), 963-976.

Baker, J., Parasuraman, A., Grewal, D., & Voss, G. B. (2002). The influence of multiple store environment cues on perceived merchandise value and patronage intentions. Journal of Marketing, 66 (2), 120 -141. DOI: http://doi.dx.org/10.1509/jmkg.66.2.120.18470

Balaji, M. S., Raghavan, S., & Jha, S. (2011). Role of tactile and visual inputs in product evaluation: A multisensory perspective. Asia Pacific Journal of Marketing and Logistics, 23 (4), 513-530. DOI : https://doi.org/10.1108/13555851111165066

Baumeister, R. F. (2002). Self-control failure, impulsive purchasing and consumer behaviour. The Journal of Consumer Research, 28 (4), 670-676.

Beatty, S.E., & Ferrell, M.E. (1998). Impulse buying : Modeling its precursors. Journal of Retailing, 74 (2), 169-191. DOI: http://doi.dx.org/10.1016/S0022-4359(99)80092-X

Belk, R.W. (1974). Application and analysis of the behavioral differential inventory for assessing situational effects in buyer behavior. In S. Ward & P. Wright (eds.), Advances in consumer research (Vol. 01, pp. 370-380). Ann Abor, MI: Association for Consumer Research.

Bellenger, D.N., Robertson, D.H., & Hirschman, E.C. (1978). Impulse buying varies by product. Journal of Advertising Research, 18 (6), 15-18.

Beverland, M. B. (2006). The real thing : Branding authenticity in the luxury wine trade. Journal of Business Research, 59 (2), 251-258. DOI: http://doi.dx.org/ 10.1016/j.jbusres.2005.04.007

Bloch, P.H., & Richins, M. L. (1983). Shopping without purchase: An investigation of consumer browsing behavior. In R. P. Bagozzi & A. M. Tybout (eds.), NA-Advances in consumer research (Vol. 10, pp. 389-293). Ann Abor : Association for Consumer Research.

Bloch, P.H., Fredric, F.B., & Arnold, T.J. (2003). Individual differences in the centrality of visual product aesthetics : Concept and measurement. Journal of Consumer Research, 29 (4), 551-565.

Bloch, P.H., Ridgway, N. M., & Dawson, S.A. (1994). The shopping mall as consumer habit. Journal of Retailing, 70 (1), 23-42. DOI : http://dx.doi.org/10.1016/0022-4359(94)90026-4

Carpenter, J. M. (2008). Consumer shopping value, satisfaction and loyalty in discount retailing. Journal of Retailing & Consumer Services, 15 (5), 358-363. DOI: http://dx.doi.org/10.1016/j.jretconser.2007.08.003

Carver, C. S., & Scheier, M. F. (1982). Control theory: A useful conceptual framework for personality-social, clinical, and health psychology. Psychological Bulletin, 92 (1), 111-135.

Chaturvedi, R. K. (2013). Modeling store characteristics as antecedents of impulse purchase. Indian Journal of Marketing, 43 (2), 27-36. doi: http://dx.doi.org/10.17010/ijom/2013/v43/i2/34049

Chien-Huang, L., & Hung-Ming, L. (2005). An exploration of Taiwanese adolescents' impulsive buying tendency. Adolescence, 40 (157), 215-223.

Clover, V. T. (1950). Relative importance of impulse-buying in retail stores. The Journal of Marketing, 15 (1), 66-70. DOI: 10.2307/1247083

Cobb, C.J., & Hoyer, W.D. (1986). Planned versus impulse purchase behavior. Journal of Retailing, 62 (4), 384-408.

Coley, A., & Burgess, B. (2003). Gender differences in cognitive and affective impulse buying. Journal of Fashion Marketing and Management, 7(3), 282-295. DOI: http://dx.doi.org/10.1108/13612020310484834/a>

Creyer, E. H., & Ross, W.T. (1999). The development and use of a regret experience measure to examine the effects of outcome feedback on regret and subsequent choice. Marketing Letters, 10 (4), 373-386.

Crilly, N., Moultrie, J., & Clarkson, P.J. (2004). Seeing things: consumer response to the visual domain in product design. Design Studies, 25 (6), 547-577.

Dey, D. K., & Srivastava, A. (2017). Impulse buying intentions of young consumers from a hedonic shopping perspective. Journal of Indian Business Research, 9 (4), 266-282. DOI: https://doi.org/10.1108/

Dittmar, H., Beattie, J., & Friese, S. (1995). Gender identity and material symbols: Objects and decision considerations in impulse purchases. Journal of Economic Psychology, 16 (3), 491-511. DOI: http://dx.doi.org/10.1016/0167-4870(95)00023-H

Dodds, W. B., Monroe, K. B., & Grewal, D. (1991). Effect of price, brand and store information on buyers’ product evaluations. Journal of Marketing Research, 28 (3), 307-319.

Festinger, L. (1957). A theory of cognitive dissonance. Evanston. IL: Row, Peterson.

Foroughi, A., Buang, N. A., Senik, Z. C., & Hajmisadeghi, R. S. (2013). Impulse buying behavior and moderating role of gender among Iranian shoppers. Journal of Basic and Applied Scientific Research, 3 (4), 760-769.

George, B. P., & Yaoyuneyong, G. (2010). Impulse buying and cognitive dissonance: A study conducted among the spring break student shoppers. Young Consumers, 11(4), 291-306. DOI : https://doi.org/10.1108/17473611011093925

Hausman, A. (2000). A multi-method investigation of consumer motivations in impulse buying behavior. Journal of Consumer Marketing, 17(5), 403-426. DOI: https://doi.org/10.1108/07363760010341045

Haws, K. L., & Bearden, W. O. (2006). Dynamic pricing and consumer fairness perceptions. Journal of Consumer Research, 33 (3), 304-311.

Hirschman, E., & Holbrook, M. (1982). Hedonic consumption: Emerging concepts, methods and propositions. Journal of Marketing, 46 (3), 92-101. DOI: https://doi.org/10.2307/1251707

Hoch, S.J., & Loewenstein, G. (1991). Time-inconsistent preferences and consumer self-control. Journal of Consumer Research, 17(4), 492-507. DOI: http://dx.doi.org/10.1086/208573

Holbrook, B., & Jackson, P. (1996). Shopping around: Focus group research in North London. Area, 28 (2), 136-142. DOI: http://www.jstor.org/stable/20003650

Hultén, P., & Vanyushyn, V. (2011). Impulse purchases of groceries in France and Sweden. Journal of Consumer Marketing, 28(5), 376-384. DOI: https://doi.org/10.1108/07363761111150026

Janakiraman N., Meyer R.J., & Morales A.C. (2006). Spill-over effects: How consumers respond to unexpected changes in price and quality. Journal of Consumer Research, 33 (3), 361- 369. DOI: https://doi.org/10.1108/07363761111150026

Jeffrey, S.A., & Hodge, R. (2007). Factors influencing impulse buying during an online purchase. Electronic Commerce Research, 7 (3), 367-379. DOI: http://dx.doi.org/10.1007/ s10660-007-9011-8

Jones, M.A., Reynolds, K.E., Weun, S., & Beatty, S.E. (2003). The-product-specific nature of impulse buying tendency. Journal of Business Research, 56 (7), 505-511.

Kacen, J.J., & Lee, J.A. (2002). The influence of culture on impulsive buying behavior. Journal of Consumer Psychology, 12 (2), 163-176. DOI: http://dx.doi.org/10.1207/S15327663JCP1202_08

Kaltcheva, V.D., & Weitz, B.A. (2006). When should a retailer create an exciting store environment ? Journal of Marketing, 70(1), 107-118.

Kollat, D., & Willett, R. (1967). Customer impulse purchasing behavior. Journal of Marketing Research, 4 (1), 21-31. DOI:10.2307/3150160

Kumar, M. R., & Narayanan, A. G. V. (2016). Effect of impulse buying on socioeconomic factors and retail categories. Indian Journal of Marketing, 46 (9), 24-34. doi:10.17010/ijom/2016/v46/i9/101039

Kwon, H. H., & Armstrong, K. L. (2002). Factors influencing impulse buying of sport team licensed merchandise. Sport Marketing Quarterly, 11(3), 151-163.

Law, D., Wong, C., & Yip, J. (2012). How does visual merchandising affect consumer affective response ? : An intimate apparel experience. European Journal of Marketing, 46(1/2), 112-133. DOI : https://doi.org/10.1108/03090561211189266

Lee, M., Kim, Y., & Fairhurst, A. (2009). Shopping value in online auctions: Their antecedents and outcomes. Journal of Retailing & Consumer Services, 16 (1), 75-82. doi:10.1016/j.jretconser.2008.11.003

Lichtenstein, D.R., Ridgway, N.M., & Netemeyer, R.G. (1993). Price perceptions and consumer shopping behavior : A field study. Journal of Marketing Research, 30 (2), 234-245. DOI: 10.2307/3172830

Mattila, A.S., & Wirtz, J. (2001). Congruency of scent and music as a driver of in-store evaluations and behavior. Journal of Retailing, 77 (2), 273-289. DOI: https://doi.org/10.1016/S0022-4359(01)00042-2

Maymand, M. M., & Ahmadinejad, M. (2011). Impulse buying: the role of store environmental stimulation and situational factors (An empirical investigation). African Journal of Business Management, 5 (34), 13057- 13065. DOI: https://doi.org/10.5897/AJBM11.2112

Mishra, H.G., Koul, S., & Sinha, P.K. (2014). Customer perceptions for store attributes: A study of unorganized retail stores in India. Business and Economics Journal, 5 (127). DOI: 10.4172/2151-6219.1000127

Mitchell, V. W., & Walsh, G. (2004). Gender differences in German consumer decision making styles. Journal of Consumer Behaviour, 3 (4), 331-346.

Mohan, G., Sivakumaran, B., & Sharma, P. (2009). Role of store image in consumer impulse buying behavior. Association for Consumer Research Asia-Pacific Conference, Hyderabad.

Mohan, G., Sivakumaran, B., & Sharma, P. (2013). Impact of store environment on impulse buying behavior. European Journal of Marketing, 47 (10), 1711-1732.

Muratore, I. (2016). Teens as impulsive buyers: What is the role of price? International Journal of Retail & Distribution Management, 44 (11), 1166-1180.doi : https://doi.org/10.1108/IJRDM-08-2015-0120

Oliver, R. L. (1997). Satisfaction: A behavioral perspective on the consumer (pp.291-325). New York : Prentice Hall.

Park, J., & Lennon, S.J. (2006). Psychological and environmental antecedents of impulse buying tendency in the multichannel shopping context. Journal of Consumer Marketing, 23(2), 56-66. DOI: 10.1108/07363760610654998

Pattipeilohy, V. R. (2013). The influence of the availability of money and time, fashion involvement, hedonic consumption tendency and positive emotions towards impulsive buying behavior in Ambon city. International Journal of Business and Behavioral Sciences, 3(8), 36-49.

Piron, F. (1991). Defining impulse purchasing. In R. H. Holman & M. R. Soloman (eds.), NA-Advances in consumer research (Vol. 18, pp. 509-514). Provo, UT : Association for Consumer Research.

Podoshen, J. S., & Andrzejewski, S. A. (2012). An examination of the relationships between materialism, conspicuous consumption, impulse buying, and brand loyalty. Journal of Marketing Theory and Practice, 20 (3), 319-334.

Punj, G. (2011). Impulse buying and variety seeking: Similarities and differences. Journal of Business Research, 64 (7), 745-748.

Reynolds, K.E., Ganesh, J., & Luckett, M. (2002). Traditional malls versus factory outlets: Comparing shopper typologies and implications of retail strategy. Journal of Business Research, 55 (9), 687-696. DOI: http://dx.doi.org/10.1016/S0148-2963(00)00213-7

Richins, M.L., & Dawson, S.A. (1992). Consumer values orientation for materialism and its measurement: Scale development and validation. Journal of Consumer Research, 19 (3), 303-316. DOI : http://dx.doi.org/10.1086/209304

Rindfleisch, A., Burroughs, J.E., & Denton, F. (1997). Family structure, materialism, and compulsive consumption. Journal of Consumer Research, 23 (4), 312-325. DOI: https://doi.org/10.1086/209486

Rook, D. W. (1987). The buying impulse. Journal of Consumer Research, 14 (2), 189-197. DOI: http://dx.doi.org/10.1086/209105

Rook, D. W., & Fisher, R.J. (1995). Normative influences on impulsive buying behavior. Journal of Consumer Research, 22 (3), 305-313. DOI: 10.1086/209452

Seo, S., & Lee, Y. (2008). Shopping values of clothing retailers perceived by consumers of different social classes. Journal of Retailing & Consumer Services, 15 (6), 491-499. doi:http://dx.doi.org/10.1016/j.jretconser.2008.02.001

Shoham, A., & BrenÄiÄ, M.M. (2003). Compulsive buying behavior. Journal of Consumer Marketing, 20 (2), 127-138. DOI: 10.1108/07363760310464596

Smith, M. F., & Sinha, I. (2000). The impact of price and extra product promotions on store preference. International Journal of Retail & Distribution Management, 28 (2), 83-92.

Starrels, M.E. (1994). Husbands’ involvement in female gender-typed household chores. Sex Roles, 31 (7), 473-491. DOI: http://dx.doi.org/10.1007/BF01544202

Stern, H. (1962). The significance of impulse buying today. Journal of Marketing, 26 (2), 59-62. DOI: http://dx.doi.org/10.2307/1248439

Styvén, M. E., Foster, T., & Wallström, Å., (2017). Impulse buying tendencies among online shoppers in Sweden. Journal of Research in Interactive Marketing, 11(4), 416-431.DOI: https://doi.org/10.1108/JRIM-05-2016-0054

Tangney, J.P., Baumeister, R.F., & Boone, A.L. (2004). High self-control predicts good adjustment, less pathology, better grades, and interpersonal success. Journal of Personality, 72 (2), 271-324.

Vohs, K. D., & Faber, R. J. (2007). Spent resources: Self-regulatory resource availability affects impulse buying. Journal of Consumer Research, 33 (4), 537-547.

Weitz, B.A. (1981). Effectiveness in sales interactions : A contingency framework. Journal of Marketing, 45 (1), 85-103.

Wood, M. (1998). Socio-economic status, delay of gratification and impulse buying. Journal of Economic Psychology, 19 (3), 295-320. DOI: http://doi.org/10.1016/S0167-4870(98)00009-9

Workman, J.E., & Caldwell, L.F. (2007). Centrality of visual product aesthetics, tactile and uniqueness needs of fashion consumers. International Journal of Consumer Studies, 31(6), 589-596.

Zeithaml, V. (1988). Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence. Journal of Marketing, 52 (3), 2-22. DOI: http://doi.org/10.2307/1251446

Zhang, X., Prybutok, V.R., & Strutton, D. (2007). Modelling influences on impulse purchasing behaviours during online marketing transactions. Journal of Marketing Theory and Practice, 15 (1), 79-89.